Refund policy

Mooskn Refund & Exchange Policy

At Mooskn, every product is handcrafted in small batches with care. Because our skincare is made fresh and intended for personal use, we have specific guidelines to ensure safety and quality for all customers.

Refunds

We are happy to offer refunds only for unused, unopened, and intact products returned in their original condition.

To qualify for a refund:

  • The product must be new, unopened, and unused

  • Returned within 14 days of delivery

  • Customer is responsible for return shipping costs

  • Once the return is received and inspected, we will issue a refund to your original payment method

  • Shipping fees from the original order are non-refundable

Please note:
We cannot accept returns or refunds on opened skincare products for safety, hygiene, and quality-control reasons.

Exchanges

We offer exchanges for new, unused, and unopened products only.

To qualify for an exchange:

  • The item must be unused, unopened, and in its original packaging

  • Customer is responsible for shipping the item back to us

  • Customer is also responsible for shipping costs for the replacement item

  • Exchanges must be requested within 14 days of delivery

If the item arrives used, opened, or damaged, we cannot process an exchange.

Damaged or Incorrect Items

If your order arrived damaged or you received the wrong item, please contact us within 48 hours of delivery with a photo of the issue. We will replace it at no cost to you.

Non-Returnable Items

For safety and hygienic reasons, we cannot accept returns or exchanges on:

  • Opened products

  • Used products

  • Custom-made or personalized items

  • Items purchased at pop-up events or marked as final sale

How to Start a Return or Exchange

Please email us at info@mooskn.com with:

  1. Your name

  2. Order number

  3. Reason for return or exchange

  4. Photos (if applicable)

We will respond within 1–2 business days with next steps.