Shipping policy

Mooskn Shipping Policy

At Mooskn, we take great care to ensure your tallow skincare arrives fresh, protected, and ready to use. All orders are handmade, packaged with care, and shipped from Whittier, California.

Processing Time

  • All orders are processed within 1–3 business days.

  • During high-volume seasons (holidays, promotions, pop-ups), processing may take an additional 1–2 days.

  • You will receive an email with tracking information once your order is shipped.

Temperature-Safe Shipping (All Tallow Products)

Because our tallow skincare is natural and temperature-sensitive, we ship all tallow items with:

  • Ice packs

  • Thermal packaging

  • Insulated padding

This ensures your products arrive in the best condition possible, especially during warm weather months.

Shipping Carriers

Orders are shipped via:

🚚 FedEx Ground

📦 USPS Ground Advantage

We select the most reliable and cost-effective option based on the destination and weather conditions.

Estimated Shipping Speeds (from Whittier, CA)

Shipping times depend on your carrier, destination, and weather conditions. Below are general estimates for most states:

West Coast (Fastest) — 1–3 Business Days

  • California

  • Nevada

  • Arizona

  • Utah

  • Oregon

  • Washington

Mountain States — 2–4 Business Days

  • Colorado

  • Idaho

  • Montana

  • Wyoming

  • New Mexico

Midwest — 3–5 Business Days

  • Texas

  • Oklahoma

  • Kansas

  • Nebraska

  • South Dakota

  • North Dakota

  • Minnesota

  • Iowa

  • Missouri

  • Wisconsin

  • Illinois

South & Southeast — 4–6 Business Days

  • Louisiana

  • Arkansas

  • Mississippi

  • Alabama

  • Georgia

  • Florida

  • Tennessee

  • Kentucky

  • South Carolina

  • North Carolina

East Coast — 4–7 Business Days

  • New York

  • New Jersey

  • Pennsylvania

  • Maryland

  • Virginia

  • Delaware

  • Massachusetts

  • Connecticut

  • Rhode Island

  • New Hampshire

  • Maine

Pacific Islands & Remote Regions — 5–12 Business Days

  • Alaska

  • Hawaii

  • Puerto Rico

  • U.S. territories

Important Notes

Warm Weather Advisory

Ice packs may fully melt in transit, but they help maintain temperature during early travel stages. This is normal and does not affect product safety or quality.

Address Issues

We are not responsible for orders shipped to incorrect addresses submitted by the customer. Please double-check your shipping details before checkout.

Lost or Stolen Packages

Once an order is marked as delivered by the carrier, we cannot replace it for free. Customers should contact the carrier directly to open a claim.

Shipping Costs

Shipping rates are calculated at checkout based on carrier pricing, package weight, and destination. We provide free shipping for US orders >$50.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. Tracking may take up to 24 hours to update.